Privacy Policy

Introduction

Welcome to HOTO's Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal and health information. This policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare platform.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Date of birth and gender
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Profile photo (optional)

1.2 Health Information

When you use our services, we may collect health-related information such as:

• Medical history and health conditions
• Appointment details and medical notes
• Medications and allergies
• Health tracking data (symptoms, vitals, etc.)
• Insurance information

1.3 Usage Information

We automatically collect certain information about your device and how you interact with our platform:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and preferences
• Cookies and similar tracking technologies
• Log data (access times, pages viewed, errors)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide and maintain our healthcare platform services
• Process and manage appointments
• Connect you with healthcare providers
• Send appointment reminders and notifications
• Provide customer support

2.2 Platform Improvement

• Analyze usage patterns to improve user experience
• Develop new features and services
• Conduct research and analytics
• Monitor and prevent technical issues

2.3 Communication

• Send service-related notifications
• Provide health tips and educational content
• Send promotional materials (with your consent)
• Respond to inquiries and requests

2.4 Legal and Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our terms and policies
• Ensure platform security

3. Information Sharing and Disclosure

We do not sell your personal or health information. We may share your information in the following circumstances:

3.1 Healthcare Providers

We share relevant information with healthcare providers to facilitate your appointments and medical care.

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud storage and hosting services
• Payment processors
• Email and notification services
• Analytics providers
• Customer support tools

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Emergency situations affecting health or safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to this Privacy Policy.

4. Data Security

We implement robust security measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers with regular security audits
• Access controls and authentication measures
• Regular security training for our team
• Incident response and breach notification procedures

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

You can access and download your personal and health information through your account settings.

5.2 Correction and Updates

You can update your information at any time through your account or by contacting us.

5.3 Deletion

You can request deletion of your account and associated data, subject to legal retention requirements.

5.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or adjusting your notification preferences.

5.5 Cookies

You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Health information may be retained for longer periods as required by healthcare regulations. When data is no longer needed, we securely delete or anonymize it.

7. Children's Privacy

HOTO is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the platform. Your continued use of HOTO after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Your Consent

By using HOTO, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.